Can we book our tour at our hotel when we arrive to Punta Cana?
At this time, the only way to reserve your tour with us is by calling us or reserving on-line. We are in the process of getting our tours into the resorts but as of right now it is not possible. You can call us to reserve after you arrive in the Dominican Republic by calling us at 829-956-6580 or by texting us at 905-401-7818. This call is generally without charge from your resort either at your room or at the reception desk. We do not recommend you use your cell phone in the Dominican Republic without an international plan as the charges can be astronomical.
What is the minimum age to ride and zip line?
The minimum age that we recommend to ride is 4 years old.
Do I need any experience to horseback ride?
No, experience is not required. Our guides will give you instructions and assist you throughout the ride.
Is there a weight limit for horseback riding and zip lining?
The weight limit for both is 275lbs.
How much physical activity is there?
Most people under 275 lbs in reasonable physical shape will have no problem with either activity. Participants must be able to mount the horses with minimal assistance and be able to stay in the saddle for up to 1 hour without a break. The zip line includes some climbing of stairs and pulling with your arms but overall is not very physically challenging.
How many zip lines are there?
There are 10 platforms with 5 cables.
How high and long is the zip line?
The first tower is approximately 35 feet off the ground with other towers slightly higher. The line lengths vary up to 1500 feet long.
Are the zip lines certified
HorsePlay Punta Cana is annually inspected and certified with ACCT – Association for Challenge Course Technology click here to view certificate
Is there a discount if I don’t do the zip lining?
Our tours are priced as a package that includes all of the activities specified, however, you can choose not to partake in any of the activities. There is no discount for not participating in an activity.
Are there any tips I should know before zip lining?
We have put together a list of zip lining tips. To view them please click here
Do you sell any souvenirs at your ranch?
Yes, we have a variety of locally made souvenirs including, coffee and cocoa
If there any paperwork we need to fill out?
Yes, we have a release of liability form that needs to be filled out prior to your tour. You can fill it out in advance by clicking here
Can I bring things for the local children?
Certainly! There are many local children that can benefit from school supplies like pencils, crayons etc as well as clothing and toys. Many families are very poor and have difficulty in providing some of the essentials the children need for school. We will help distribute these supplies to the needy children, in schools that are off the tourist path and don’t receive supplies from anyone else.. It is also possible for you to ship supplies to us in Canada and we will bring them on our next trip in our humanitarian bags.